Terms & Conditions

Name of Business

Location Details
Based in Hamilton, Aotearoa (New Zealand)

Contact Details
Email: info@nichola.co.nz
Phone : +64 2102667379
Postal address: P.O. Box 1217, Hamilton 3240
Web: www.nichola.co.nz
Facebook: www.facebook.com/nichola.co.nz
Instagram: www.instagram.com/nichola.co.nz

Description of Goods and Services
nichola.co.nz is a producer of contemporary Māori artworks from Aotearoa. We make taonga (treasures) jewellery, clothing, lamps, artpieces and homewares. We also do commissioned work, examples of this can be found on our gallery pages. If you are interested in some personalised mahi (work) please contact us at nic@nichola.co.nz

All images, logos and trademarks are copyright. Please do not copy or use without approval or you may incur legal action.


All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Forms of payment
We process payments through PayPal or Laybuy when using our website.

You are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

If you'd like to pay directly into our bank account, contact us at info@nichola.co.nz

Laybuy option is a payment system offered by Laybuy, their terms and conditions will be supplied once you've chosen the Laybuy payment option when purchasing one (or more) of our products.

For any further enquires please contact them via their website www.laybuy.com

Delivery Times and Methods
Prices are in New Zealand dollars.

You will receive an email confirming your order and further postage costs if applicable. Your order will be processed once funds have cleared.

If we receive your order in the weekend or on a public holiday, we will process your order on the next business day. Please note that during busy holiday times or when we are running a sale things may take a little longer to get to you. Please contact us if you need your item/s urgently.

We use Fastway Couriers and Courier Post for all national shipments. Parcels normally take 1-4 working days to arrive (again this is after funds have cleared and dependent on your delivery address). Rural delivery, signature required, express courier, international delivery will incur additional fees, which will be confirmed when your order is processed.

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary we in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Returns and Refunds
All our products are lovingly handmade to a very high standard in our Hamilton studio and we are sure that you will be thrilled with your purchase!

Please note that all items are individual and unique, so there will be minor variations between items.

If, for some reason, you are not happy with your item(s) you are able to return your items within 14 days from the purchase date. We will happily refund or exchange any item in its original condition. You must contact us straight away.

We recommend that you return items by secure post as we cannot accept responsibility if it is lost in transit. You will be responsible for the cost of the return freight unless the item is faulty.
To arrange a return, please contact us via email on info@nichola.co.nz.

Once your item(s) is returned you are able to either have a store credit to the same value, exchange the item for another product or we can refund your purchase amount into your nominated bank account (payments through laybuy will be refunded through them).

If you wish to cancel your order, you can. We are very flexible however please email us as soon as possible. Please note that if we have processed your payment before you cancel, we will deduct the merchant fees from your refund.

Care Instructions
You must also be mindful that these pieces are taonga – items to treasure, they have a korero and/or kaupapa (story) to them and should be treated with care and delicacy. Care instructions are provided either on our website or with your product (this mainly applies to our clothing).
Most of our products should be kept out of direct sunlight, as it can cause fading or sometimes damage.

If you have any queries please contact us at info@nichola.co.nz

Faulty Items
If your item is faulty you need to return the item for a refund or repair, or you may exchange it. Please contact us as soon as you discover the fault. We will endeavor to repair, replace or exchange your item as soon as possible. We will also refund you the costs of return shipping, and cover all shipping costs for the repaired or replacement item.
We endeavor to process repairs, refunds and exchanges within 7 working days of receiving your faulty product.

Commissions and Orders
nichola.co.nz do commissions and orders for people (conditions apply), if you would like to have taonga created specifically for you please make contact with us at nic@nichola.co.nz.

Privacy Policy
The information we collect on this site is only used for its stated purpose. nichola.co.nz do not sell, distribute or share any of your personal information to third parties. We retain your contact details for our own purposes only and we do not sell or share this information with any 3rd parties.

Consumer Data Policy
This Consumer Data Policy governs the manner in which 'nichola.co.nz' collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.nichola.co.nz website ("Site"). This privacy policy applies to the Site and all products and services offered by nichola.co.nz.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to a newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address and/or phone number.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information:
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

We collect information about how people are using our website in order to further improve our website.
By using this website you are agreeing to the above terms.

General Conditions
We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at nichola.co.nz.

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.


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